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How merdek138 Handles Your Personal Data

This page explains what data we collect when you use your account, make deposits via DANA, OVO or GoPay, or browse on mobile — and how we protect it.

Account data protectedDANA, OVO, GoPay wallet activity coveredMobile device data explainedYour rights, clearly stated
merdek138 How merdek138 Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Security is built into every layer of how we store and move your data. Connections between your device and our servers are encrypted. Account logins require OTP verification, which means even if someone has your password, they cannot access your account without the one-time code sent to your registered number. We review access logs regularly to catch anything that looks out of place.

Encrypted Connections All data exchanged between your device and our platform — including DANA, OVO and GoPay transaction details — travels over an encrypted connection to prevent interception.
OTP Login Verification Every login triggers an OTP check to your registered mobile number. This one-time code expires quickly, so your account stays protected even if your password is compromised.
Cookie Controls We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear or block these through your browser without losing your account data.
Data Retention Policy Transaction records tied to GoPay, OVO or DANA deposits are kept only as long as required. When your account closes, non-essential personal data is deleted or anonymised within our standard review cycle.
REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how your data is handled, want to request a copy of what we hold, or need to correct information on your account, our support team is the right starting point. You can reach us through live chat directly inside the platform, or send a message via our official email channel. We aim to respond to data-related requests promptly — complex requests may take a few business days to process fully.

Live Chat Open the chat widget inside your account dashboard to speak with our support team about any data or privacy question related to your account.
Email Support Send your privacy or data-access request to our support email. Include your registered account name so we can locate your record quickly.
Account Settings Some data preferences — such as marketing communication opt-outs — can be adjusted directly in your account settings without contacting support.

What You Asked About Our Privacy Policy

The questions below cover the data rights and account privacy topics we hear most often. If your question is not covered here, reach out through live chat or email — our support team handles data queries the same way they handle account help.

We collect your name, email address and phone number at registration. If you add DANA, OVO or GoPay, we also record the wallet identifier used for that transaction.

We do not sell your data to advertisers. We share data only with payment processors like DANA, OVO and GoPay to complete transactions, or where required by applicable law.

Send a data-access request via our support email or live chat. Include your registered account name. We will compile and share what we hold within a reasonable timeframe.

Yes. You can request deletion through our support channels. Some data — such as transaction records — may be retained for the period required under applicable financial rules before being removed.

Cookies keep your session active and remember lobby preferences across visits. On mobile browsers, you can manage cookie permissions through your browser settings without affecting your account login credentials.

We store only the wallet identifier and transaction reference needed to match your deposit to your account. We never store your full wallet PIN, password or authentication credentials.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.